Privacy Policy & Notice of Privacy Practices
Effective Date: July 2026
This Privacy Policy and Notice of Privacy Practices (“Notice”) is provided by Syndicate AI LLC d/b/a Everhuman, a Florida limited liability company (“Everhuman,” “we,” “us,” or “our”). This Notice describes how we may use and disclose your Protected Health Information (PHI) to carry out treatment, payment, or healthcare operations, and for other purposes permitted or required by law. It also describes your rights regarding your PHI. We are required by law to maintain the privacy of your PHI, provide you with this Notice, and abide by its terms.
1. Information We Collect
We collect information you provide directly, including your name, date of birth, contact information, health history, symptoms, and payment information. We also collect usage data and device information to improve our platform and services.
2. Uses and Disclosures of Protected Health Information
We may use and disclose your PHI for the following purposes:
Treatment: We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services, including communication with licensed providers affiliated with our platform.
Payment: We may use and disclose your PHI to process payments for healthcare services provided to you, including billing and collection activities.
Healthcare Operations: We may use and disclose your PHI for quality assessment, improvement activities, case management, and conducting or arranging for medical reviews, audits, or legal services.
As Required by Law: We may use and disclose your PHI when required to do so by federal, state, or local law.
Public Health and Safety: We may use and disclose your PHI to prevent or control disease, injury, or disability, or to report reactions to medications or problems with products.
Health Oversight Activities: We may disclose your PHI to health oversight agencies for activities authorized by law, such as audits, investigations, inspections, and licensure.
Judicial and Administrative Proceedings: We may disclose your PHI in response to a court or administrative order, subpoena, or other lawful process.
Law Enforcement: We may disclose your PHI for law enforcement purposes as required by law.
Research: We may use and disclose your PHI for research purposes when appropriate privacy protections are in place.
Workers’ Compensation: We may disclose your PHI for workers’ compensation or similar programs.
3. How We Use Your Information
Your information is used to provide telehealth services, facilitate prescription processing through our licensed pharmacy partner, communicate with you about your care, and comply with legal obligations. We do not sell your personal or health information to third parties.
4. Sharing of Information
We may share your information with:
Our clinical providers are Arora Health & Aesthetics, LLC, located at 300 Lenora Street, Seattle, WA 98121. They can be contacted at medicalcompliance@arorahealthgroup.com.
Pharmacy Partner: VialsRx / Believe RX, 16402 FM 2920 Building E, Tomball, TX 77377 (Texas State Board of Pharmacy License #35264)
Technology and Service Partners as necessary to operate our platform, all bound by HIPAA Business Associate Agreements where applicable
5. Your Rights Regarding PHI
Right to Inspect and Copy: You have the right to inspect and copy your PHI that we maintain. To request access, submit a written request to our Privacy Officer. We may charge a reasonable fee for copying costs.
Right to Amend: You have the right to request an amendment to your PHI if you believe it is incorrect or incomplete. Submit a written request to our Privacy Officer specifying the information you believe is incorrect and why.
Right to an Accounting of Disclosures: You have the right to request an accounting of disclosures of your PHI made by us in the past six years, except for disclosures made for treatment, payment, or healthcare operations.
Right to Request Restrictions: You have the right to request a restriction on our use or disclosure of your PHI for treatment, payment, or healthcare operations. We are not required to agree to your request but will consider it.
Right to Request Confidential Communications: You have the right to request that we communicate with you about your PHI in a certain way or at a certain location.
Right to a Paper Copy of This Notice: You have the right to receive a paper copy of this Notice upon request.
Right to be Notified of a Breach: You have the right to be notified in the event that we discover a breach of your PHI.
6. HIPAA Compliance
Everhuman operates in compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule (45 CFR 164). Any electronic transmission of PHI uses Secure Socket Layer (SSL) or equivalent encryption technology. All applicable security standards for online transmissions of PHI are followed.
7. Data Security
We implement administrative, physical, and technical safeguards to protect your information, including encryption of data in transit and at rest, access controls, and regular security assessments.
8. State-Specific Privacy Provisions
Certain states have additional privacy protections that may apply to your PHI. We comply with applicable state-specific privacy laws including but not limited to:
California: We comply with the Confidentiality of Medical Information Act (CMIA) and California-specific privacy laws regarding marketing, sale of PHI, and minors’ rights.
New York: We comply with the New York State Confidentiality of Information Law for HIV-related information, mental health records, and genetic testing results.
Texas: We comply with the Texas Medical Privacy Act, including additional safeguards for electronic PHI.
Florida: We comply with Florida’s privacy laws for mental health records, HIV/AIDS-related information, and substance abuse treatment records.
9. SMS Communications
If you opt in to receive SMS communications from Everhuman, please review our SMS Terms for details on how we use your mobile number and how to opt out.
10. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website. You may disable cookies through your browser settings, though some features of our site may not function properly as a result.
11. Changes to This Notice
We reserve the right to change this Notice. The revised Notice will be effective for PHI we already have about you as well as any information we receive in the future. We will post a copy of the current Notice on our website with the effective date on the first page.
12. Complaints
If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the Secretary of the Department of Health and Human Services. You will not be retaliated against for filing a complaint.
13. Contact — Privacy Officer
To exercise any of your rights, or if you have questions about this Notice or our privacy practices, contact our Privacy Officer at:
Syndicate AI LLC d/b/a Everhuman
Attn: Privacy Officer
8255 W Sunrise Blvd. #1038, Fort Lauderdale, FL 33322
Email: hello@everhumanlabs.com
Website: www.everhumanlabs.com